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Poor call centre performances driving motorists online for insurance It is not only the length of time taken by the call centres that motorists appear to have a problem with. The study found that the number of motorists looking for car insurance online has now reached 681,000 with many of them citing poor call centre performance, and doubts over the efficacy of the call centres as the main reasons why they are no longer using the phone to obtain insurance. Most of those questioned indicated that concerns over the levels of customer service provided by call centres, with offshore centres targeted in particular, was a major factor for them fuelling a move from phone to the internet. « Previous Page « » Discuss it » Continue Reading »
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